Your consignor says the statement never arrived

TagLot does not email your consignor on its own. When you finalize a settlement and tap Share statement, it opens your phone’s print and share sheet — you save it as a PDF or send it on yourself, by email, text, or print.

So a statement that “never arrived” is really about the message you sent. Check the address or number you used, then open the settlement and tap Share statement again. A finalized statement is locked, so resending sends the exact same statement.

Ask them to check their spam or junk folder. A PDF sent from a personal email often lands there.

The emails that come from TagLot itself are your sign-in code and, if you turn it on, your weekly digest. If one of those is missing, check your own spam and that your account email is spelled right.

What we can check for you: whether the emails TagLot sends — your sign-in code and your digest — actually left our system. We cannot see your consignor’s inbox, because the statement went out from you, not from us. Reach us from Help with the details.